
About Us
Better Business Bureau Great West + Pacific acts as the foremost resource for connecting consumers with trustworthy businesses based in Alaska, Hawaii, Idaho, Montana, Oregon, Washington, Central Colorado, and Western Wyoming.
BBB Great West + Pacific is an independent, non-profit organization that provides value to business communities based on its marketplace neutrality. BBB Great West + Pacific’s functions include promoting trustworthy business practices, resolving marketplace disputes, providing charitable accountability information, and assisting consumers in making wise buying decisions. For more than 100 years, businesses and consumers have supported BBB because a trustworthy marketplace benefits both buyers and sellers.
Visit bbb.org/about-bbb for more information.



Better Business Bureau now accepting applications for Torch Awards for Ethics
Businesses are encouraged to apply for BBB’s most prestigious honor, dedicated to highlighting ethical practices in the marketplace.
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KDVR-FOX31 Denver: Package on the way? Scammers target deliveries to get personal information
Roseann Freitas spoke with KDVR Denver about shipping scams.
KITV 4 ABC: BBB warns of rise in Grandparents Scam
Roseann Freitas spoke with KITV 4 about what individuals should be on the lookout for to protect their loved ones.
KHON-Fox/CW Hawaii: Don’t fall for “free gift” texts
Roseann Freitas spoke with KHON Hawaii to warn consumers about "free gift" scams.
ABC Fox Montana: BBB warns people for Ukraine related cyber scams
Rebecca Barr spoke with ABC Fox Montana on what consumers should be on the lookout for when looking to help those in Ukraine.
KHON-Fox/CW Hawaii: What is ‘Financial Literacy?’
Roseann Freitas spoke with KHON Hawaii about Financial Literacy during Financial Literacy Month.
CBS 2 Idaho News: Uptick in rental scams across Idaho
Rebecca Barr spoke with CBS 2 Idaho News on rental scams popping up around the Treasure Valley.
KHON-Fox/CW Hawaii: BBB Warns of iPhone Phishing Scam
Roseann Freitas spoke with KHON Hawaii about recent iPhone Phishing Scams in the community.
KHON-Fox/CW Hawaii: How to clear out digital clutter on your devices
Roseann Freitas spoke with KHON Hawaii to help consumers understand the benefits of doing a digital spring clean.
Hawaii News Now: Woman scrambles to retrieve belongings after she says movers never shipped them to mainland
Roseann Freitas spoke with Hawaii News Now to warn consumers about moving scams and how to find a reliable moving company.
KOIN-CBS Portland: Cryptocurrency comes with lots of risk, according to BBB report
Logan Hickle spoke with KOIN Portland to inform consumers of the latest data on cryptocurrency risks.
KOMO-ABC Seattle: Tips on hiring home contractors for those spring makeover jobs
Logan Hickle spoke with KOMO Seattle to inform consumers on what they should do when looking for a trustworthy contractor.
Hawaii News Now: They paid for dream swimming pools. They ended up with costly nightmares.
Roseann Freitas spoke with Hawaii News Now to speak about what consumers should do to vet pool contractors.
KHON-Fox/CW Hawaii: BBB gives tips on getting pet insurance
Roseann Freitas spoke with KHON Hawaii to give consumers tips on purchasing pet insurance.
Denver 7-ABC: BBB warns about cryptocurrency scams
Keylen Villagrana spoke with Denver 7 about cryptocurrency scams and watch to look out for.
Hawaii News Now: BBB's Recent Cryptocurrency Study
Roseann Freitas spoke with Hawaii News Now to inform consumers on the risky scams surrounding cryptocurrency.
KTVB-NBC 7 Idaho: Idaho Crypto Group educates the public on how to avoid cryptocurrency scams
Rebecca Barr spoke with KTVB 7 Idaho to inform consumers about cryptocurrency scams.
KPAX Montana: Avoiding cryptocurrency scams: How scammers use your friends and social media against you
Rebecca Barr spoke with KPAX Montana about the BBB's recent cryptocurrency study and what consumers should watch out for.
KHON-Fox/CW Hawaii: Consumer Alert - BBB calls scam ‘clever, greedy’
Roseann Freitas spoke with KHON Hawaii to warn consumers about recent Instagram scams.
KDVR-FOX31 Denver: A woman was left toothless after she consented to one phase of a dental procedure.
Keylen Villagrana spoke with KDVR Denver about tips for consumers when engaging with medical professionals about procedures.
KITV 4-ABC: Maui police warn against telephone scams offering vacations, roofing services
Roseann Freitas spoke with KITV 4 about checking on roofer's licensure and legitimacy.
KOIN-CBS Portland: Cryptocurrency among riskiest scams in 2021, according to BBB
Logan Hickle spoke with KOIN Portland about the 2021 Scam Tracker Risk Report.
KHON-Fox/CW Hawaii: Debt collectors can text consumers
Roseann Freitas spoke with KHON Hawaii to notify consumers about new ways for debt collectors to contact consumers.
KDVR-FOX31 Denver: 2021 Scam Tracker Risk Report
Keylen Villagrana spoke with KDVR Denver about the top scams consumers experienced in 2021.
Denver 7-ABC: Hiring a contractor
Keylen Villagrana spoke with Denver 7 on tips for consumers when hiring a contractor for the upcoming Spring and Summer seasons.
KDVR-FOX31 Denver: Dad out $500 after trying to surprise son with Avalanche tickets
Keylen Villagrana spoke with KDVR Denver about tips for consumers when purchasing tickets to events.
KITV 4-ABC: Top Scams of 2021
Roseann Freitas spoke with KITV 4 about the 2021 BBB Scam Tracker Risk Report.
KOMO-ABC Seattle: 2021 Scam Tracker Risk Report
Logan Hickle spoke with Holly Menino about the 2021 Scam Tracker Risk Report.
KEPR-CBS Tri-Cities WA: Officials warn cryptocurrency scams are on the rise
Logan Hickle spoke with KEPR Tri-Cities about findings in the 2021 Scam Tracker Risk Report.
Denver 7-ABC: BBB releases list of riskiest scams
Keylen Villagrana spoke with Denver 7 about the 2021 Scam Tracker Risk Report from the BBB.
KHON-Fox/CW Hawaii: Supply Chain Issues - Advice for Consumers
Roseann Freitas spoke with KHON Hawaii to give consumers tips on delaying with supply chain disruptions.
NBC Montana: BBB warns of IRS delays this tax season, recommends filing early
Rebecca Barr spoke with NBC Montana to inform consumers on how to find trustworthy tax help this season.
KIVI Idaho News 6-ABC: Phishing scam red flags to watch for
Rebecca Barr spoke with Idaho News 6 to inform consumers on best practices for personal cybersecurity.
KHQ Spokane-NBC: Ukrainian Donation Best Practices
Logan Hickle spoke with Hayley Guenthner on best practices for donating to those in need in Ukraine.
KHON-Fox/CW Hawaii: Tips for hiring a home inspector
Roseann Freitas spoke with KHON Hawaii to give tips to homeowners on inspectors.
Denver 7-ABC: Do your research before giving money to Ukraine projects
Keylen Villagrana spoke with Denver 7 to encourage consumers to do their research before donating to Ukrainian relief efforts.
KDVR-FOX31 Denver: Hiring A Contractor
Keylen Villagrana spoke with KDVR Denver to give consumers tips when hiring a contractor.
KHON - Fox/CW Hawaii: How Hawaii can support Ukraine
Roseann Freitas spoke with KHON Hawaii to inform consumers on best practices for donating to Ukrainian relief efforts.
KOMO-ABC Seattle: A warning about boss impersonators
Logan Hickle spoke with KOMO Seattle to bring awareness bad actors posing as a boss to gather personal information and gift cards.
KUNP-Univision: Mujer exige reembolso tras cobros erróneos de Comcast desde el 2020
Keylen Villagrana habló con Univisión Portland sobre el Proceso de Quejas del BBB para ayudar a consumidora que está batallando con la cancelación de su contrato.
KHON-Fox/CW Hawaii: Beware of the CEO imposter scheme
Roseann Freitas spoke with KHON Hawaii to bring awareness to recent CEO impostor schemes.
KOMO-ABC Seattle: A warning about cash advance loans apps
Logan Hickle spoke with KOMO Seattle to bring awareness to cash advance loan apps serving consumers.
KHON-Fox/CW Hawaii: BBB Warns of Romance Scams
Roseann Freitas spoke with KHON Hawaii to bring awareness to Romance Scams around Valentine's Day.
Denver 7 - ABC: Denver Woman Falls Victim to Phone Banking Scam
Keylen Villagrana spoke with Denver 7 to bring awareness to consumers falling victim to phone banking scams.
KHON-Fox/CW Hawaii: Consumer Alert: Staying ahead of impostor calls
Roseann Freitas spoke with KHON Hawaii to bring awareness to impostor calls.
KCEC-Univision: Alerta de estafas: Dueños de negocios podrían perder dinero por una carta fraudulenta
Keylen Villagrana hablo con Univisión Denver para alertar a dueños de negocios sobre facturas engañosas.
Hawaii News Now: Identity Theft Awareness
Roseann Freitas spoke with Hawaii News Now to give consumers best practices in protecting themselves during Identity Theft Awareness week.
KIDK Idaho Falls: Online Shopping
Rebecca Barr spoke with KIDK Idaho Falls to bring awareness to best practice or consumers when online shopping.
Denver 7 - ABC: BBB warns about crypto message on Instagram
Keylen Villagrana spoke with Denver 7 to bring awareness to Cryptocurrency Scam via social media messaging services.
KHON-Fox/CW Hawaii: Consumer Alert: BBB warns online book exchanges could lead to identity theft
Roseann Freitas spoke with KHON Hawaii to bring awareness to a recent uptick in online book exchanges.
KEPR-CBS Tri-Cities WA: Covid Testing Sites
Logan Hickle spoke with KEPR Tri-Cities WA to bring awareness to pop-up Covid testing sites.
KHON-Fox/CW Hawaii: BBB Warning: Tech Support Scams
Roseann Freitas spoke with KHON Hawaii to bring awareness to tech support scams.
Denver 7 - ABC: Covid Testing Sites
Keylen Villagrana spoke with Denver 7 to bring awareness to pop-up Covid testing sites.
KHON-Fox/CW Hawaii: Consumer Alert: Avoid phony forms for at-home COVID tests
Roseann Freitas spoke with KHON Hawaii to bring awareness to COVID test at-home scams.
KHON-Fox/CW Hawaii: BBB warns of cryptocurrency scams
Roseann Freitas spoke with KHON Hawaii to bring awareness to cryptocurrency scams.
King5-NBC Seattle: Facemasks Safety and Surge Pricing
Logan Hickle spoke with King5 Seattle to bring awareness to facemask safety and warnings on surge pricing.
KATU-ABC Portland: Covid Testing Sites
Roseann Freitas spoke with KATU Portland to bring awareness to pop-up Covid testing sites.
Hawaii News Now: Online Shopping
Roseann Freitas spoke with Hawaii News Now to bring awareness to best practice or consumers when online shopping.
KOIN-CBS Portland: Covid Testing Sites
Logan Hickle spoke with KOIN Portland to bring awareness to pop-up Covid testing sites.
KHON-Fox/CW Hawaii: Consumer Alert: How to handle ongoing flight cancellations
Roseann Freitas spoke with KHON Hawaii to inform consumers on best methods in handling ongoing flight cancellations.
Denver 7 - ABC: BBB reminds consumers to check cancellation policies on gym memberships
Keylen Villagrana spoke with Denver 7 to bring awareness to gym membership cancellation policies.
Denver 7 - ABC: BBB warns about weight loss supplements
Keylen Villagrana spoke with Denver 7 to bring awareness to weight loss supplements in the new year.




Logan Hickle
Public Relations and Communications Manager - Washington, Oregon, & Northern Idaho
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