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Better Business Bureau

Great West + Pacific Newsroom

Serving the states of Alaska, Hawaii, Idaho, Montana, Oregon, Washington, Central
Colorado, & Western Wyoming

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About Us

Better Business Bureau Great West + Pacific acts as the foremost resource for connecting consumers with trustworthy businesses based in Alaska, Hawaii, Idaho, Montana, Oregon, Washington, Central Colorado, and Western Wyoming.

BBB Great West + Pacific is an independent, non-profit organization that provides value to business communities based on its marketplace neutrality. BBB Great West + Pacific’s functions include promoting trustworthy business practices, resolving marketplace disputes, providing charitable accountability information, and assisting consumers in making wise buying decisions. For more than 100 years, businesses and consumers have supported BBB because a trustworthy marketplace benefits both buyers and sellers.

Visit bbb.org/about-bbb for more information.

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Featured Post / Press Release

Better Business Bureau now accepting applications for Torch Awards for Ethics

Businesses are encouraged to apply for BBB’s most prestigious honor, dedicated to highlighting ethical practices in the marketplace.

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Better Business Bureau now accepting applications for Torch Awards for Ethics
Recent media coverage of BBB Great West + Pacific
In The Media
April 24, 2022

KDVR-FOX31 Denver: Package on the way? Scammers target deliveries to get personal information

Roseann Freitas spoke with KDVR Denver about shipping scams.

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In The Media
April 19, 2022

KITV 4 ABC: BBB warns of rise in Grandparents Scam

Roseann Freitas spoke with KITV 4 about what individuals should be on the lookout for to protect their loved ones.

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In The Media
April 16, 2022

KHON-Fox/CW Hawaii: Don’t fall for “free gift” texts

Roseann Freitas spoke with KHON Hawaii to warn consumers about "free gift" scams.

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In The Media
April 12, 2022

ABC Fox Montana: BBB warns people for Ukraine related cyber scams

Rebecca Barr spoke with ABC Fox Montana on what consumers should be on the lookout for when looking to help those in Ukraine.

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In The Media
April 11, 2022

KHON-Fox/CW Hawaii: What is ‘Financial Literacy?’

Roseann Freitas spoke with KHON Hawaii about Financial Literacy during Financial Literacy Month.

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In The Media
April 5, 2022

CBS 2 Idaho News: Uptick in rental scams across Idaho

Rebecca Barr spoke with CBS 2 Idaho News on rental scams popping up around the Treasure Valley.

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In The Media
April 5, 2022

KHON-Fox/CW Hawaii: BBB Warns of iPhone Phishing Scam

Roseann Freitas spoke with KHON Hawaii about recent iPhone Phishing Scams in the community.

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In The Media
April 4, 2022

KHON-Fox/CW Hawaii: How to clear out digital clutter on your devices

Roseann Freitas spoke with KHON Hawaii to help consumers understand the benefits of doing a digital spring clean.

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In The Media
April 2, 2022

Hawaii News Now: Woman scrambles to retrieve belongings after she says movers never shipped them to mainland

Roseann Freitas spoke with Hawaii News Now to warn consumers about moving scams and how to find a reliable moving company.

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In The Media
April 1, 2022

KOIN-CBS Portland: Cryptocurrency comes with lots of risk, according to BBB report

Logan Hickle spoke with KOIN Portland to inform consumers of the latest data on cryptocurrency risks.

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In The Media
April 1, 2022

KOMO-ABC Seattle: Tips on hiring home contractors for those spring makeover jobs

Logan Hickle spoke with KOMO Seattle to inform consumers on what they should do when looking for a trustworthy contractor.

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In The Media
March 30, 2022

Hawaii News Now: They paid for dream swimming pools. They ended up with costly nightmares.

Roseann Freitas spoke with Hawaii News Now to speak about what consumers should do to vet pool contractors.

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In The Media
March 29, 2022

KHON-Fox/CW Hawaii: BBB gives tips on getting pet insurance

Roseann Freitas spoke with KHON Hawaii to give consumers tips on purchasing pet insurance.

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In The Media
March 25, 2022

Denver 7-ABC: BBB warns about cryptocurrency scams

Keylen Villagrana spoke with Denver 7 about cryptocurrency scams and watch to look out for.

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In The Media
March 24, 2022

Hawaii News Now: BBB's Recent Cryptocurrency Study

Roseann Freitas spoke with Hawaii News Now to inform consumers on the risky scams surrounding cryptocurrency.

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In The Media
March 24, 2022

KTVB-NBC 7 Idaho: Idaho Crypto Group educates the public on how to avoid cryptocurrency scams

Rebecca Barr spoke with KTVB 7 Idaho to inform consumers about cryptocurrency scams.

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In The Media
March 22, 2022

KPAX Montana: Avoiding cryptocurrency scams: How scammers use your friends and social media against you

Rebecca Barr spoke with KPAX Montana about the BBB's recent cryptocurrency study and what consumers should watch out for.

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In The Media
March 21, 2022

KHON-Fox/CW Hawaii: Consumer Alert - BBB calls scam ‘clever, greedy’

Roseann Freitas spoke with KHON Hawaii to warn consumers about recent Instagram scams.

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In The Media
March 21, 2022

KDVR-FOX31 Denver: A woman was left toothless after she consented to one phase of a dental procedure.

Keylen Villagrana spoke with KDVR Denver about tips for consumers when engaging with medical professionals about procedures.

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In The Media
March 21, 2022

KITV 4-ABC: Maui police warn against telephone scams offering vacations, roofing services

Roseann Freitas spoke with KITV 4 about checking on roofer's licensure and legitimacy.

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In The Media
March 16, 2022

KOIN-CBS Portland: Cryptocurrency among riskiest scams in 2021, according to BBB

Logan Hickle spoke with KOIN Portland about the 2021 Scam Tracker Risk Report.

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In The Media
March 15, 2022

KHON-Fox/CW Hawaii: Debt collectors can text consumers

Roseann Freitas spoke with KHON Hawaii to notify consumers about new ways for debt collectors to contact consumers.

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In The Media
March 14, 2022

KDVR-FOX31 Denver: 2021 Scam Tracker Risk Report

Keylen Villagrana spoke with KDVR Denver about the top scams consumers experienced in 2021.

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In The Media
March 14, 2022

Denver 7-ABC: Hiring a contractor

Keylen Villagrana spoke with Denver 7 on tips for consumers when hiring a contractor for the upcoming Spring and Summer seasons.

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In The Media
March 14, 2022

KDVR-FOX31 Denver: Dad out $500 after trying to surprise son with Avalanche tickets

Keylen Villagrana spoke with KDVR Denver about tips for consumers when purchasing tickets to events.

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In The Media
March 11, 2022

KITV 4-ABC: Top Scams of 2021

Roseann Freitas spoke with KITV 4 about the 2021 BBB Scam Tracker Risk Report.

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In The Media
March 11, 2022

KOMO-ABC Seattle: 2021 Scam Tracker Risk Report

Logan Hickle spoke with Holly Menino about the 2021 Scam Tracker Risk Report.

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In The Media
March 9, 2022

KEPR-CBS Tri-Cities WA: Officials warn cryptocurrency scams are on the rise

Logan Hickle spoke with KEPR Tri-Cities about findings in the 2021 Scam Tracker Risk Report.

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In The Media
March 8, 2022

Denver 7-ABC: BBB releases list of riskiest scams

Keylen Villagrana spoke with Denver 7 about the 2021 Scam Tracker Risk Report from the BBB.

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In The Media
March 8, 2022

KHON-Fox/CW Hawaii: Supply Chain Issues - Advice for Consumers

Roseann Freitas spoke with KHON Hawaii to give consumers tips on delaying with supply chain disruptions.

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In The Media
March 7, 2022

NBC Montana: BBB warns of IRS delays this tax season, recommends filing early

Rebecca Barr spoke with NBC Montana to inform consumers on how to find trustworthy tax help this season.

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In The Media
March 7, 2022

KIVI Idaho News 6-ABC: Phishing scam red flags to watch for

Rebecca Barr spoke with Idaho News 6 to inform consumers on best practices for personal cybersecurity.

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In The Media
March 1, 2022

KHQ Spokane-NBC: Ukrainian Donation Best Practices

Logan Hickle spoke with Hayley Guenthner on best practices for donating to those in need in Ukraine.

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In The Media
March 1, 2022

KHON-Fox/CW Hawaii: Tips for hiring a home inspector

Roseann Freitas spoke with KHON Hawaii to give tips to homeowners on inspectors.

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In The Media
February 28, 2022

Denver 7-ABC: Do your research before giving money to Ukraine projects

Keylen Villagrana spoke with Denver 7 to encourage consumers to do their research before donating to Ukrainian relief efforts.

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In The Media
February 28, 2022

KDVR-FOX31 Denver: Hiring A Contractor

Keylen Villagrana spoke with KDVR Denver to give consumers tips when hiring a contractor.

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In The Media
February 26, 2022

KHON - Fox/CW Hawaii: How Hawaii can support Ukraine

Roseann Freitas spoke with KHON Hawaii to inform consumers on best practices for donating to Ukrainian relief efforts.

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In The Media
February 25, 2022

KOMO-ABC Seattle: A warning about boss impersonators

Logan Hickle spoke with KOMO Seattle to bring awareness bad actors posing as a boss to gather personal information and gift cards.

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In The Media
February 23, 2022

KUNP-Univision: Mujer exige reembolso tras cobros erróneos de Comcast desde el 2020

Keylen Villagrana habló con Univisión Portland sobre el Proceso de Quejas del BBB para ayudar a consumidora que está batallando con la cancelación de su contrato.

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In The Media
February 21, 2022

KHON-Fox/CW Hawaii: Beware of the CEO imposter scheme

Roseann Freitas spoke with KHON Hawaii to bring awareness to recent CEO impostor schemes.

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In The Media
February 18, 2022

KOMO-ABC Seattle: A warning about cash advance loans apps

Logan Hickle spoke with KOMO Seattle to bring awareness to cash advance loan apps serving consumers.

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In The Media
February 15, 2022

KHON-Fox/CW Hawaii: BBB Warns of Romance Scams

Roseann Freitas spoke with KHON Hawaii to bring awareness to Romance Scams around Valentine's Day.

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In The Media
February 14, 2022

Denver 7 - ABC: Denver Woman Falls Victim to Phone Banking Scam

Keylen Villagrana spoke with Denver 7 to bring awareness to consumers falling victim to phone banking scams.

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In The Media
February 7, 2022

KHON-Fox/CW Hawaii: Consumer Alert: Staying ahead of impostor calls

Roseann Freitas spoke with KHON Hawaii to bring awareness to impostor calls.

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In The Media
February 4, 2022

KCEC-Univision: Alerta de estafas: Dueños de negocios podrí­an perder dinero por una carta fraudulenta

Keylen Villagrana hablo con Univisión Denver para alertar a dueños de negocios sobre facturas engañosas.

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In The Media
February 3, 2022

Hawaii News Now: Identity Theft Awareness

Roseann Freitas spoke with Hawaii News Now to give consumers best practices in protecting themselves during Identity Theft Awareness week.

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In The Media
February 3, 2022

KIDK Idaho Falls: Online Shopping

Rebecca Barr spoke with KIDK Idaho Falls to bring awareness to best practice or consumers when online shopping.

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In The Media
January 31, 2022

Denver 7 - ABC: BBB warns about crypto message on Instagram

Keylen Villagrana spoke with Denver 7 to bring awareness to Cryptocurrency Scam via social media messaging services.

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In The Media
January 31, 2022

KHON-Fox/CW Hawaii: Consumer Alert: BBB warns online book exchanges could lead to identity theft

Roseann Freitas spoke with KHON Hawaii to bring awareness to a recent uptick in online book exchanges.

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In The Media
January 27, 2022

KEPR-CBS Tri-Cities WA: Covid Testing Sites

Logan Hickle spoke with KEPR Tri-Cities WA to bring awareness to pop-up Covid testing sites.

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In The Media
January 25, 2022

KHON-Fox/CW Hawaii: BBB Warning: Tech Support Scams

Roseann Freitas spoke with KHON Hawaii to bring awareness to tech support scams.

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In The Media
January 24, 2022

Denver 7 - ABC: Covid Testing Sites

Keylen Villagrana spoke with Denver 7 to bring awareness to pop-up Covid testing sites.

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In The Media
January 24, 2022

KHON-Fox/CW Hawaii: Consumer Alert: Avoid phony forms for at-home COVID tests

Roseann Freitas spoke with KHON Hawaii to bring awareness to COVID test at-home scams.

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In The Media
January 18, 2022

KHON-Fox/CW Hawaii: BBB warns of cryptocurrency scams

Roseann Freitas spoke with KHON Hawaii to bring awareness to cryptocurrency scams.

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In The Media
January 14, 2022

King5-NBC Seattle: Facemasks Safety and Surge Pricing

Logan Hickle spoke with King5 Seattle to bring awareness to facemask safety and warnings on surge pricing.

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In The Media
January 12, 2022

KATU-ABC Portland: Covid Testing Sites

Roseann Freitas spoke with KATU Portland to bring awareness to pop-up Covid testing sites.

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In The Media
January 11, 2022

Hawaii News Now: Online Shopping

Roseann Freitas spoke with Hawaii News Now to bring awareness to best practice or consumers when online shopping.

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In The Media
January 11, 2022

KOIN-CBS Portland: Covid Testing Sites

Logan Hickle spoke with KOIN Portland to bring awareness to pop-up Covid testing sites.

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In The Media
January 10, 2022

KHON-Fox/CW Hawaii: Consumer Alert: How to handle ongoing flight cancellations

Roseann Freitas spoke with KHON Hawaii to inform consumers on best methods in handling ongoing flight cancellations.

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In The Media
January 10, 2022

Denver 7 - ABC: BBB reminds consumers to check cancellation policies on gym memberships

Keylen Villagrana spoke with Denver 7 to bring awareness to gym membership cancellation policies.

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In The Media
January 3, 2022

Denver 7 - ABC: BBB warns about weight loss supplements

Keylen Villagrana spoke with Denver 7 to bring awareness to weight loss supplements in the new year.

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PR & Communications Team

The PR & Communications Team serves as the media, business relations, and community outreach for BBB. Contact us for media requests, presentations, networking events, and more!

whitney-slade

Whitney Slade

Communications Director

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rebecca-barr

Rebecca Barr

Public Relations & Communications Manager - Southern Idaho & Montana

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roseann-freitas

Roseann Freitas

Public Relations & Communications Manager - Alaska & Hawaii

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logan-hickle

Logan Hickle

Public Relations and Communications Manager - Washington, Oregon, & Northern Idaho

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suzann-bacon-taylor

Suzann Bacon-Taylor

Pubic Relations and Communications Manager - Denver

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keylen-villagrana

Keylen Villagrana

Pubic Relations and Communications Manager - Denver

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