Be Responsive

6

Address disputes forwarded by BBB quickly and in good faith

  1. Respond to each complaint that:
    • Is professional
    • addresses all significant issues raised by the complainant, 
    • includes appropriate evidence and documents supporting the business' position, and 
    • explains why any relief sought by the complainant cannot or should not be granted.
  1. Participate in mediation, arbitration, or other dispute resolution services as requested by BBB.
  2. Honor any settlements, agreements, or decisions reached as an outcome of a dispute resolution process.
  3. Cooperate with BBB to eliminate the underlying cause of customer complaint patterns that BBB identifies. 

    Champion

    Knowing the importance of being responsive towards customers, Accredited Business Champion Windows, Sunrooms, & Exteriors LLC shares how they live up to this standard in their business practices:

    "We have promptly responded to all complaints forwarded by the BBB by resolving complaints directly and notifying the BBB of our plan. We always make a good faith effort to resolve disputes as will be outlined in future responses in this application."

    -Champion Windows, Sunrooms, & Exteriors LLC

     

    Have questions about your Accreditation or BBB Programs?

    Here's how to reach us:
    Call our AB Hotline at 1-888-948-2227
    Send an email to 
    bbb.engagement@thebbb.org.

    Have a question we haven't covered here? We want to know. Tell us about it.