Complaints

Find out best practices for how to handle a complaint and get the most out of BBB's dispute resolution services.

• What is the role of BBB during the complaint process?
• Why does a business have so many complaints and still have an A+ rating?
• Can I submit both a complaint and a customer review regarding the same issue or experience?
• What is the difference between a complaint and a customer review?
• Quick Facts on BBB Complaints
• Who can file a complaint? 
• Where can I access my complaint(s)? 
• I received a complaint. How should I respond? 
• How long does this process take? 
• How do complaints appear on the BBB Business Profile? 
• What if we resolve the complaint outside of BBB? 
• How long will the complaint appear on my Business Profile? 
• How does a complaint affect my rating? 
• How do I have the complaint removed? 
• Manage Your Customer Feedback