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BBB Knowledge Base
Complaints
General Questions
Accredited Businesses
AB Portal
Benefits of Accreditation
Renew My Accreditation
Programs & Events
Torch Awards
Impact
Webinars
Customer Reviews
Complaints
Standards for Trust
Mediation and Arbitration
Complaints
Find out best practices for how to handle a complaint and get the most out of BBB's dispute resolution services.
What is the role of BBB during the complaint process?
Why does a business have so many complaints and still have an A+ rating?
Can I submit both a complaint and a customer review regarding the same issue or experience?
What is the difference between a complaint and a customer review?
Quick Facts on BBB Complaints
Who can file a complaint?
Where can I access my complaint(s)?
I received a complaint. How should I respond?
How long does this process take?
How do complaints appear on the BBB Business Profile?
What if we resolve the complaint outside of BBB?
How long will the complaint appear on my Business Profile?
How does a complaint affect my rating?
How do I have the complaint removed?
Manage Your Customer Feedback