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      Back to home
      1. BBB Knowledge Base
      2. Complaints
      • General Questions
      • Accredited Businesses
        • AB Portal
        • Benefits of Accreditation
        • Renew My Accreditation
      • Programs & Events
        • Torch Awards
        • Impact
        • Webinars
      • Customer Reviews
      • Complaints
      • Standards for Trust
      • Mediation and Arbitration

      Complaints

      Find out best practices for how to handle a complaint and get the most out of BBB's dispute resolution services.
      • What is the role of BBB during the complaint process?
      • Why does a business have so many complaints and still have an A+ rating?
      • Can I submit both a complaint and a customer review regarding the same issue or experience?
      • What is the difference between a complaint and a customer review?
      • Quick Facts on BBB Complaints
      • Who can file a complaint? 
      • Where can I access my complaint(s)? 
      • I received a complaint. How should I respond? 
      • How long does this process take? 
      • How do complaints appear on the BBB Business Profile? 
      • What if we resolve the complaint outside of BBB? 
      • How long will the complaint appear on my Business Profile? 
      • How does a complaint affect my rating? 
      • How do I have the complaint removed? 
      • Manage Your Customer Feedback
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