Fulfill all contracts, commitments and representations.
Knowing the importance of honoring promises made to customers, Accredited Business High 5 Plumbing shares how they live up to this standard in their business practices:
“We believe customers being 100% satisfied is paramount to our success. As leaders, we empower our employees to make sure customers are satisfied. Every employee has $100 to spend on any single situation to make sure a customer is happy when service goes wrong. They do not need to ask permission from management for this. We also insist our employees go the second mile when service goes wrong. Simply fixing the mistake and standing behind your work is not enough. Something extra must be done that the customer is not expecting.”
- High 5 Plumbing
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