Review Your Business Profile Statistics

Access your business profile analytics to find out how consumers are finding you through bbb.org

To view your statistics, you will need to login to your Accredited Business portal here. Once inside, click on the button that says "Inquiry Statistics" on the right-hand side in the middle of the page. 

Then you will be able to explore lots of valuable data, such as:

BBB Business Profile Activity

Get a glimpse of how many people have checked out your business throughout each month of the year. This can give you some helpful insight to see what time of year customers need your services the most. 

business profile visits

Referrals, Leads and Mentions

Take an inventory of how many quote requests, reviews, and referrals you've received in the last year. This information can help you view exactly where you're excelling and where you could use more engagement.

referrals leads mentions

Inquiries by Location

Find out where your customers are inquiring about you from! This can help inform your service area and ensure you're available to your customers where they live and work.

inquiry by location

Business Profile Inquiries by Industry & Keywords

This information tells you the total number of Business Profiles viewed for all businesses in your industry. You can also see which keywords are the most popular consumers use to search for your services. 

inquiries by industry

keywords to profile

Return on Accreditation Investment (ROI)

Explore how your Accreditation is putting money back to the bottom line of your business! Between visibility from profile views, improved SEO, and lots more, your Accreditation is helping consumers find the businesses they need. 

roi on accreditation

To view your statistics, you will need to log-in to your Accredited Business portal here. Once inside, click on the button that says "Inquiry Statistics" on the right-hand side in the middle of the page. 

 

Have questions about your Accreditation or BBB Programs?

Here's how to reach us:
Call our AB Hotline at 1-888-948-2227
Send an email to bbb.engagement@thebbb.org.

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