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Back to Business Series Recap with the Small Business Administration

by Roseann Freitas | Feb 9, 2021 2:12:52 PM

Better Business Bureau and the Small Business Administration teamed up to kick off 2021 with the “Back to Business” presentation series. The four-part, weekly webinar brought in-demand topics to businesses of all sizes. Here’s what you missed and how you can get caught up:

Cybersecurity: Basics for Business

Your business has a cybersecurity issue. As technology evolves, so does the threat of a breach or hack impacting your operation.

In this episode we discussed:

  • The importance of cybersecurity and what resources are needed.
  • How employee training and processes can minimize attacks, especially if your workforce is remote.
  • Business email compromise and how to train your staff against attacks.

Mitigating Miscommunication

Most consumer-to-business transactions are conflict-free. But what happens when a dispute threatens to disrupt your company?

In this episode we discussed:

  • The leading causes of disputes between businesses and consumers.
  • The types of dispute resolutions available.
  • Apply tactics for mitigating miscommunication with customers.

The Power of Pivoting

Business owners can’t sit still. The pandemic is pushing businesses within every industry to constantly adapt in order to survive. It’s time to get comfortable being uncomfortable.

In this episode we discussed:

  • How to build an agile workforce capable of adjusting quickly to change.
  • How to make innovation a part of your work environment.
  • Understand why failing can help your company grow.


If there are more topics you would like us to discuss in the future please let us know.

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