When business owner Susan Stocker launched her green cleaning business, she had no idea where it would take her. Today Susan’s Green Cleaning in Seattle is considered one of the premier home cleaning business in the area. What her secret?
Doing things, the right way.
“If you can keep your customers happy, running a small business makes you feel pretty good,” Stocker said.
Susan’s Green Cleaning is a locally owned and operated, environmentally-friendly cleaning service. It is accredited with Better Business Bureau and winner of the 2017 BBB Torch Awards for Ethics. It’s the one award she says she’s the proudest to have received.
“Winning the Torch Award has given our customers confidence when deciding whether or not to choose our company. Being able to tell a potential customer that we have earned the esteemed BBB Torch Award, really shows them we are a good and honest company and will do the right thing. I encourage all good companies to apply – the benefits are amazing,” Stocker shared.
Stocker says running a business honestly and ethically is what brings her customers back. She credits BBB in helping her become a better business because she shares the same values.
“We are a friendly company. We care,” Stocker told me. “We’re fair, and we strive for that. We try and do things the right way.”
Susan’s Green Cleaning has been BBB Accredited since 2016. Despite being accredited only a couple of years, Stocker said she grew up turning to BBB for help. Her mom was a big proponent and used the service anytime she was looking for a business to hire. So, when Stocker started her own business, joining the BBB was the logical next step.
“Today, for my business, being aligned with them means our customers can trust us,” Stocker said. “If there’s a complaint, the BBB is going to see that it gets addressed in a fair, unbiased, and ethical manner, and if a customer is thrilled, they’re going to post that review. This establishing trust really stands out to me and blows all other review platforms away.”
Featured in our Building Better Businesses video series – we rode along with Stocker’s team and talked with some of her regular customers. We thought her business was a perfect fit for the series and she did not disappoint.