If you are like me, my phone is a huge part of my daily
life, whether for work or personal, I am either on it or it is close by. For
many of us we use our phones as the camera for family events, housing all
emails, and even sometimes managing finances; something scammers know and use
to their advantage. For those with iPhones, one of the newest scams could be
coming our way and it is very convincing. It’s enough to trick even the
savviest into paying fake tech support fees without ever realizing they were
The Better Business Bureau has seen this work when a
consumer receives an unsolicited call on their cell phone, which the caller ID
identifies as “Apple Inc.” The phone number matches the official Apple number
(1-800-MY APPLE). The call is pre-recorded and says there is a serious threat
to their phone or computer. The message may say that multiple servers
containing Apple user IDs have been compromised and their information is at
risk. Or the call may simply claim their device has been compromised.
The consumer is then asked to “Press 1” for customer service
or it will give a different call back number to contact. If you speak with the
alleged customer service rep, they claim, “your phone or computer is at extreme
risk,” and press for immediate action.
Then, they will ask for personal information or to make a payment so
they can fix the problem. Once the scammers have what they want, they may block
your number or simply stop answering your calls.
This type of number spoofing is frustrating and can make anyone
question their caller ID. The Better Business Bureau recommends if your caller
ID says a reputable company is calling, keep in mind that caller ID is easily
faked. So being skeptical every time you answer the phone can save a lot
The best plan of action when receiving a call purporting to
be from a company or government agency is to hang up and contact them directly.
Look up the customer service number on the company’s official website to make
sure you contact with the right people.
Also never give your full name, address, Social
Security/Social Insurance number, banking information, or other sensitive
information unless you are certain you’re talking to the actual company or
government agency. Never give this information out to someone who calls unsolicited.
Unfortunately for many of us, these calls aren’t going to
stop. But following these tips and staying savvy will help you avoid falling
victim. Another way to avoid these scams and stay one step ahead of scammers is
by subscribing to BBB's weekly Scam Alert emails.