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Popular Online Company Accused of Ripping Off Consumers

by Courtney Green | Aug 9, 2019 10:42:07 AM

There is no quicker fix for retail therapy than shopping online.
Come on, we all do it. Some sites though, are simply not worth spending your
money on. Recently, Better Business Bureau has uncovered a pattern of
complaints against popular online retailer Pacific
. The business is in Salem, Oregon and offers predominantly small
consumer goods for purchase.

However, the whopping 55 complaints and 123 customer reviews in
the last 12 months has earned the company an F-rating from BBB. And the majority
of those complaints and reviews, 95% of them, allege Pacific Pike took their
money but never delivered the ordered products. Those who did receive their orders
said that the item was substandard and not as advertised.

Every time BBB receives a complaint about a business, they reach
out to, not only make sure there was a legitimate marketplace interaction, but
also to help both parties come to a resolution. This is done regardless of
whether a business has BBB accreditation.

According to BBB records, Pacific Pike never responded to customer
inquiries. BBB also reached out repeatedly to owner Eric Owens to try and
resolve these claims. In most cases Owens did not respond. And, in February, he
advised BBB to stop emailing him.

Before you hit the web for some retail therapy, make sure you
follow these simple steps to stay safe when shopping online.

  • Shop with a
    credit card -
    In case of
    fraud, a credit card provides additional protections and is easier to dispute a
  • Keep documentation of orders - Save a copy of confirmation page or
    email until item is received. Be sure to know and understand the return and
    refund policy.
  • Research before purchasing - Inspect
    the company’s website for a physical address and phone number. Check online
    reviews and customer complaints at bbb.org.
  • Protect personal information – Read
    a site’s privacy policy and understand what personal information is being
    requested and how it will be used. If a site doesn’t have a privacy policy,
    that’s a red flag that it may be a scam. Report any fraudulent issues or scams
    to BBB Scam
    and follow BBB on Twitter @BBBNWP for the latest updates.

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