Scam Artist Posing as a BBB Employee

by BBB Staff | Jan 9, 2018 1:13:24 PM

Hawaii’s Better Business Bureau received a scam report from a woman who on October 26 and 27 received a call from a person claiming to be a BBB employee and offering her the opportunity to lower her credit card interest rate.

BBB’s do not offer lower interest rates. This is a new twist on the common “lower your interest rate” scam.

The woman who received these calls reported that the calls came from a local number, 808-971-4179. Upon answering the call, the woman heard a pre-recorded message which stated the call was from the BBB and prompted her to press a number. After she did this, a man came on the phone and introduced himself as a BBB employee. After giving the woman some information on BBB, he asked the woman to supply him with all of her credit card information to get her a lower interest rate.

The Federal Trade Commission offers these tips to avoid falling victim to this sort of scam:

  • Don’t give out your credit card information. Once a scammer has your data, they can charge your credit card for their own purchases or sell the information to other scammers.
  • Don’t share other personal financial or sensitive information like your bank account or Social Security numbers. Scam artists often ask for this information during an unsolicited sales pitch, and then use it to commit other frauds against you.
  • Be skeptical of any unsolicited sales calls that are prerecorded, especially if your phone number is on the National Do Not Call Registry. You shouldn’t get recorded sales pitches unless you have specifically agreed to accept such calls, with a few exceptions.

If a person receives a call such as this, they need to be sure not to give out any personal information and report the incident immediately. Scams such as this can be reported using the BBB Scam Tracker. Consumers can also file a complaint with the FTC.

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