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Torch Talk

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Customer Service & Sales

How to File a Complaint With BBB

So, you’ve had a bad experience with a business. You might be frustrated, sad, angry, or even ready to declare “Pistols at dawn!” But then you realize there’s probably a better way forward (one that doesn’t involve a 19th century duel):

The Ultimate Guide to Returning a Gift

Here’s how to prepare and what to expect when returning an online purchase.

Why Your Small Business Should Be Offering Gift Cards

Does your business offer gift cards? If not, this may be the season to start. Here's why more customers prefer giving and getting gift cards right now.

Better Business Bureau Announces Finalists for 2021 Torch Awards

Better Business Bureau Great West + Pacific has officially revealed the 81 finalists nominated for the region’s 2021 Torch Awards for Ethics.

BBB Moving Industry Report

BBB completed a moving industry analysis during the first quarter of 2021 to raise awareness of common issues consumers have encountered using a mover.

3 Lessons Every Business Can Learn from the Moving Industry

Our recently released Moving Industry Report details the complex system of logistics and variables impacting consumers that are looking to hire movers.

Why BBB Reviews Matter: How to Spot a Fake Review

The power of customer reviews is undeniable. Three out of four consumers say they trust online reviews as much as personal recommendations.

4 Things Most People Don’t Know About Social Media Giveaways

Thinking of hosting a social media giveaway? There's a lot more to it than meets the eye.

Trust in business is rising. Here’s what that means for your team.

More employees, customers, and communities are placing their trust in businesses.

Should your Business be on TikTok? Know the Risks and Rewards

In the five years since the arrival of TikTok more businesses are realizing its potential for reaching customers.

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