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Torch Talk

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Customer Service & Sales

Better Business Bureau Announces Finalists for 2021 Torch Awards

BBB Moving Industry Report

BBB completed a moving industry analysis during the first quarter of 2021 to raise awareness of common issues consumers have encountered using a mover.

3 Lessons Every Business Can Learn from the Moving Industry

Our recently released Moving Industry Report details the complex system of logistics and variables impacting consumers that are looking to hire movers.

Why BBB Reviews Matter: How to Spot a Fake Review

The power of customer reviews is undeniable. Three out of four consumers say they trust online reviews as much as personal recommendations.

4 Things Most People Don’t Know About Social Media Giveaways

Thinking of hosting a social media giveaway? There's a lot more to it than meets the eye.

Trust in business is rising. Here’s what that means for your team.

More employees, customers, and communities are placing their trust in businesses.

Should your Business be on TikTok? Know the Risks and Rewards

In the five years since the arrival of TikTok more businesses are realizing its potential for reaching customers.

Navigating the New Mask Guidelines: Tips for Helping Your Small Business

The updated guidance seemed to signal a welcome step toward normalcy. For business owners and their customers, it likely also created some confusion.

Trustdemic

Trust is in shorter supply right now. According to the 2021 Edelman Trust Barometer, a pandemic and its resulting economic instability produced an overall increase in mistrust among U.S. citizens.

The Risks of Buying and Selling on Social Media

Both businesses and consumers should be incredibly cautious while selling or buying online.

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