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TorchTalk

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Customer Service & Sales

Trust in business is rising. Here’s what that means for your team.

Should your Business be on TikTok? Know the Risks and Rewards

The app started as a platform for hosting lip-sync and dance videos, but in the five years since its arrival, more businesses are realizing its potential for reaching customers.

Navigating the New Mask Guidelines: Tips for Helping Your Small Business

The updated guidance seemed to signal a welcome step toward normalcy. For business owners and their customers, it likely also created some confusion.

Searching for a Moving Company? Here’s What to Look For.

If you’re moving to a new place this spring or summer, connecting with a trustworthy mover can ease what is often a stressful process.

Trustdemic

Trust is in shorter supply right now. According to the 2021 Edelman Trust Barometer, a pandemic and its resulting economic instability produced an overall increase in mistrust among U.S. citizens.

The Risks of Buying and Selling on Social Media

Both businesses and consumers should be incredibly cautious while selling or buying online.

How to build trust with your clients during a supply chain shortage

As supply chains continue to rebound from COVID disruptions, costs are exponentially rising and supply can suddenly come to a halt.

The Future of Live Events

According to some industry insiders, there are good reasons for optimism that events will get back on track in 2021.

Tips for taking your customer relationships to the next level

For businesses, relationships they’ve established with their customers are determining where they rank. Some sections of the marketplace – the hospitality industry, for example – have had their operations upended by ongoing mandates and guidelines.

Customer service is complicated. One winery is finding the right balance.

Robust approaches to customer service pair a business’s professional objectives with some calculated personal touches.

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